Three ways airlines can brand themselves in a recession

 

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I was recently reading an article by Harvard Business School Professor John Quelch, who discussed eight refreshing ways of marketing in a recession. Inspired by that article, I decided to take a shot at coming up with ways in which airlines can market themselves to achieve a superior brand authority in a recession. Here are three of those ideas.
1. Build trust through empathy
In recessionary times, people need the comfort of knowing that they’re not alone in their troubles. While the rest of the world changes, the brand which remains consistent to the promise as much as possible would win the hearts of many.

Airlines should take small steps to build trust. One suggestion by Patrick Hanlon is to empathize. People don’t want to be reminded of their problems even when they fly – it’s an oasis of privacy, where they are disconnected from the world. For starters, the in-flight crew can smile more and be more patient with passengers. It’s the small things that build trust. And trust built in tough times is …