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Q&A with Miriam Warren, Director of Marketing at Yelp
Miriam Warren of Yelp is speaking at SES Toronto on June 9, on the panel “Follow the Carrot: Cool Mobile Apps” in the Geek Track. Miriam is director of marketing for Yelp, and is based in New York. She was gracious enough to respond to my detailed questions.
I have to admit, along with dishing the dirt about the ins and outs of building the Yelp user community, Miriam is possessed of an uncanny instinct for all things Toronto! The pub recommendation of the Village Idiot is inventive and quirky, and the other hotspot recommendations are right on.
Plus, her knowledge of my neighborhood, and the roving reviewer Andre D., is downright spooky! I have the feeling they’ll be sitting across from me next time I venture up to the Queen’s Pasta Cafe… or helping me try on shoes at the New Balance Store.
Andrew Goodman: Hi Miriam, and a warm welcome to SES Toronto. There is so much to talk about with the explosion of user-generated content, and useful mobile apps that knit together information in a way that directly helps users with the next thing they’re about to do: where to begin? Why don’t I start with sort of a Canadian question.
Yelp expanded in Canada slowly at first, and has now picked up the pace. Was the growth of Canadian reviews harder to kickstart without local community managers on the ground? When were they added? How important will those be in growing membership and traffic in the future? What are some of the things community managers do?
Miriam Warren: Good questions, and let me take a moment to first explain Yelp’s methodology. It’s our mission to be an important and useful local resource. We don’t expect the awareness of Yelp in San Francisco, for example, to happen overnight in a new city like Toronto.
Our approach is to roll out city by city, instead of a “big bang” launch. That allows us to focus our efforts in our most active cities – a mile deep and an inch wide, if you will – to make Yelp a truly valuable resource to those communities.
This time last year, we launched Yelp Canada. In that time we’ve definitely seen it embraced by locals, but you’re right, having a Community Manager (CM) is an integral part of creating further awareness and in fact, offline events are also a big part of what we do at Yelp. We recently hired two CMs in Canada: one in Vancouver and one right here in Toronto.
When we have that local person on the ground, we have absolutely seen that translate into more engagement on the community side. In fact, I actually used to be the Washington, D.C. community manager, so I can speak very closely to that role! Suffice it to say, these folks wear many hats, whether it’s engaging the community both online and off, educating business owners, throwing events, writing the Weekly Yelp and much, much more.
Saying that, we understand that local communities take time to root and grow, and we believe with this approach we allow – if not foster – that.
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New Members Join SES Advisory Board
Three new members are joining the Search Engine Strategies (SES) advisory board, joining 11 current members to guide the future direction of the search marketing conference series.
The new advisory board members are: Brett Crosby, group PPM at Google; Lee Odden, CEO of TopRank Online Marketing; and Stewart Quealy, VP of content development at Incisive Media.
Quealy, the senior person responsible for creating conference program content for the SES events, will also take over as co-chair of the board, along with Mike Grehan, global KDM officer at Acronym Media and SES London conference chairman.
“I’m proud to have been a primary speaker with SES for many years — and even prouder to be taking on this new role with the global advisory board,” Grehan said. “I’m working together with people in the industry I have great respect for. I’m confident we’ll continue to maintain Search Engine Strategies’ reputation as the leading global search marketing conference series well into the future.”
“As a longstanding and dedicated member of the SES content team, I’m happy to play an expanded role in the evolution and continued success of the event series. I look forward to working closely with Mike Grehan and the rest of the advisory board in shaping the future direction and ongoing growth of SES,” Quealy said.
The remaining advisory board members include:
Matthew Bailey, president of SiteLogic Ron Belanger, VP of Worldwide Agency Sales at Omniture Bryan Eisenberg, co-founder of Future Now, Inc. Jeff Ferguson, senior director of online marketing at Local.com Andrew Goodman, principal of Page Zero Media and SES Toronto conference chairman Anne Kennedy, managing partner at Beyond Ink John Marshall, CTO of Market Motive Pauline Ores, senior marketing manager, community and collaboration strategy, global small & midmarket business, IBM Erynn Petersen, senior manager, advertising platform evangelism, Microsoft Randy Peterson, search marketing innovation manager at Proctor and Gamble
“We want to thank three of our original advisory board members, who are now rotating out of the lineup, as well as welcome three new members who are joining the SES Advisory Board as we chart our way in this ever-changing industry,” said Matt McGowan, VP and publisher for Incisive Media.
The members of the SES Advisory Board who are rotating out are:
Chris Henger, group product manager at Google Jeff Levick, head of global advertising and strategy at AOL Kevin Ryan, CMO of WebVisible, Inc.
“I enjoyed the years spent with SES and SEW, yet the demands on my time are tremendous with WebVisible and the companies I advise,” said Ryan, the outgoing SES Advisory Board chairman. “I am so pleased to be passing on the baton to Mike Grehan. SES has a bright future.”
Bing: What to Expect (Hint: It’s More Than Just a Live Search Rebrand)
Yes, Microsoft’s Bing is a rebranding of Live Search, but there are added features which make it a whole new search engine from the software giant.

What’s being carried over from Live Search include the homepage images with hotspots, deep links, Instant Answers, xRank and a slew of features on the local, video, and image searches. Search suggestions are now called “Auto-Suggest.” As reported earlier, programs like Cashback and sites like Farecast will be rebranded under the Bing brand.
Here’s what’s new:
Web Groups affect the way results appear. Certain search terms will have results that are categorized. For example, if you search for a city, you may get groups of results sorted according to restaurants, hotels, weather, airport information and more. A search for a celebrity may sort results according to biography, movies, images, etc. Powerset plays a key role in these groupings. Here are the categories that will be affected by Web Groups:
Automobiles (car models, car manufacturers) Travel/local (countries, cities, states and points of interest such as stadiums, parks and passes) People (celebrities, athletes, musicians, bands, politicians, etc.) Sports (teams from the NBA, NFL, NHL and MLB) Health (cancer, diet, over-the-counter and prescription drugs, symptoms, genetic and conditional disease, injury trauma) Entertainment (popular television shows and movies) Retail (certain electronics such as cameras, cell phones and optics products) Events (Oscars, Fourth of July, NASCAR, etc.)
Bing Health is going to include more content directly in the web results. In the screenshot below, you can see how a search for “influenza” brings Quick Tabs in the Explore Pane. When articles is selected, actual articles appear in the results. Content will be provided by nine trusted medical sources including Mayo Clinic, the American Cancer Society and MedlinePlus.

Best Match is designed to make the most helpful information stand out from the rest. If you’re searching for UPS, obviously the UPS site should be first and foremost. Included with the result are deep links and a customer service number. There’s also a box in the search results where you can type in a number to track a package.

Quick Previews allow searchers to mouseover results and see more information from the site behind the result. Microsoft says up to 24% of clicks result in a quick click back to search results because searchers quickly realize a page isn’t what they’re looking for. Quick previews can help prevent those unnecessary clicks.

The Explore Pane is a lefthand sidebar that serves up Recommended Searches (previously on the right hand side in Live Search) as well as search history and quick tabs to information relevant to your search.

Bing will also be available for mobile devices and will power Microsoft’s Windows Live and MSN toolbars.
Bing isn’t available for public use until next week, but what are your impressions of this preview? Leave your thoughts in the comments below.
All Things Bing: A Roundup of Reaction to Microsoft’s Big News
The long-awaited unveiling of Microsoft’s new search product finally came today at the D7 conference. Wall Street reacted positively with a 2.11% increase on MSFT, higher than the DJIA of 0.67%. Here’s how the media and blogosphere reacted:
First, here’s a summary of Steve Ballmer’s appearance at the D7 conference.
From the Live Search blog: The sound of found: Bing!
The Official Press Release
5 Things I Want to Know About Bing - PC World
Microsoft’s Bing: Powerset’s role, market share, brand (and other burning questions)
Microsoft Reveals Its New Search Engine [Video] – Mashable
To Bing or not to Bing? Hands on with Microsoft’s new search – Ars Technica
Hands On with Microsoft’s Bing Search – PC Mag
Microsoft’s Lu on Bing Search: ‘A First Step’ – Business Week
What Has to Happen for Bing to Win – AdAge
Bloodied By Google, Microsoft Tries Again on Search – NY Time
Confirmed: Microsoft’s New Search Engine is Called ‘Bing,’ Opens June 3rd – Gizmodo
Bing it on: Microsoft overhauls search, again
Interestingly enough, the best source for Bing news was searching Twitter.
Twitter Updates for 2009-05-15
The Great #googlefail of May 2009: Google services have gone down (or were down earlier today) in various cities.. http://tinyurl.com/pdhfy9 #
Sports Car Searches Up 6% in April 2009 CarMax Searches: CarMax is reporting that searches for sports cars is st.. http://tinyurl.com/oto2an #
Twitter Hockey Stick Continues to Take Shape in comScore April 2009 Stats: With the [...]
Sports Car Searches Up 6% in April 2009 CarMax Searches
CarMax is reporting that searches for sports cars is steadily on the rise this year. April’s sports car searches were up 6% over March and 8% over January.
The Ford Mustang took over the most searched car spot in April, something it hasn’t done in years. Three other sports cars appeared in the top 20. They are:
13th position – Infiniti G35 14th position – Dodge Charger 17th position – Chevrolet Corvette
“Whether customers are searching for that ‘instant classic’ or just a fun ride for the summer, carmax.com is the best place to find a car of any vehicle type that matches their needs,” said Ann Yauger, director of carmax.com. “Within the CarMax inventory there are thousands of vehicles of all makes and models for customers to choose from.”
Related Reading:
Searches for Hybrids Up 43% from March to July 2008
Carmax.com Launches Miles Per Gallon Search Feature
Jeff Levick Named Head of AOL Global Advertising and Strategy
In a press release this morning, AOL announced that Jeff Levick will join the company as President, Global Advertising and Strategy.
In this new and expanded role, Levick will be responsible for Platform-A, AOL’s advertising business, as well as developing global revenue strategies. Levick comes to AOL from Google, where he was most recently VP of Industry Development and Marketing, The Americas. He will report directly to AOL Chairman and CEO Tim Armstrong.
As a result of this change, Greg Coleman will be leaving Platform-A, where he has served as President since early February 2009.
Levick will officially join AOL in the coming weeks. At Google, he was responsible for business marketing activities for the Americas as well as sales development and strategy for all of the vertical industries covered by Google’s Americas sales organization. He joined Google in 2001 and has held various executive management positions in the company’s advertising sales organization in both North America and Europe.
Prior to joining Google, Levick served as a corporate attorney with a specialty in mergers and acquisitions at the international law firm of Katten Muchin Rosenman, and held roles at various online ventures in Chicago. He currently serves on the board of directors of Helium.com, the advisory board of the College of Communications at DePaul University, and as a member of the SES advisory board.
Q&A with Rob Swick of Atlantic Canada Internet Marketing Association
SES Toronto 2009 is coming up June 8-10 and one of the event’s association sponsors is the Atlantic Canada Internet Marketing Association (ACIMA).
ACIMA is an industry association dedicated to unifying the Internet Marketing community in the Atlantic Provinces (Prince Edward Island, New Brunswick, Nova Scotia, and Newfoundland), as well as to promoting and sharing Internet marketing knowledge and best practices. The association mandate is comprised of Education and Training, Networking, Information Sharing, Representation and Profile Raising.
To learn a little more about ACIMA, I interviewed the association’s President, Rob Swick. As founding President of ACIMA, Swick coordinates the overall association activities. He also leads the charge for the association’s promotion and growth.
Jarboe: ACIMA is a relatively new trade association, dedicated to unifying the Internet marketing community in the Atlantic Provinces (Prince Edward Island, New Brunswick, Nova Scotia, and Newfoundland) and to promoting best practices in this growing field. What are Canadians in this region most excited about in this Web 2.0 world? Any particular tools or developments that stand out?
Swick: Not on thing in particular. But Atlantic Canadians are famous talkers. It’s a very social culture, so Web 2.0 in general has a high appeal. One thing I was surprised to see that even government seems to be shifting to Web 2.0 press releases. Usually government would be slow to adopt things like that but there’s a real sense of understanding of this particular sea change.
Jarboe: How would you characterize Canadian search habits or queries? Or for that matter, in the Atlantic Provinces? Do search trends hover more heavily around generic keywords?
Swick: It’s amazing how persistent broad search queries are, but the numbers show that search tail is producing better visitors, lower bounce rates, more time on the site, so we target those and we target more broadly and with more depth. I imagine it’s the same all around.
Jarboe: Canada’s population is about 1/10th of that of the United States. How underdeveloped is e-commerce in Canada and where do you see ACIMA’s role in expanding it?
Swick: Until a few years ago this was a real issue. People still talked about whether ecommerce was safe and reports kept showing that the smaller percentage of Canadians who DID want to shop online couldn’t find Canadian etailers to shop from. Things have changed a lot – and quickly. I think Canadians gravitated first to things like online banking and paying bills online. Maybe it’s the cold! Canadians love doing things from the comfort of their homes. And now that they’ve made the leap numbers for even big purchase items are showing that Canadians are catching up quickly and embracing the convenience and value you can get through ecommerce. Kijiji apparently is growing more rapidly here, and especially in Atlantic Canada, than in the US.
Jarboe: How important is the .CA domain when creating a Canadian website? Is .COM considered an affront?
Swick: Both are fine in Canada. They’re the most common extensions. Dot-ca is what a lot of companies have because it allows Canadian companies to actually get their name as a domain. Dotcom is just as acceptable if you happen to have it. Either – or. We’re practical people. I don’t think anyone sees dotcom as ‘American’. It’s just ‘Internet’. You even see some provincial extensions (for Nova Scotia for example it’s domain.ns.ca) though most people find those cumbersome and irritating. They’re more common in Quebec which has a more nationalistic leaning. You’ve probably heard a little about that – remember the time on the Simpson’s that Homer was reading the newspaper and said “hmmm…they’re holding a referendum in Canada”. Okay, probably not.
Jarboe: Social media tools are all the buzz right now. Twitter, in particular, is receiving lots of attention. What’s your take on Twitter? Do you see the Internet marketing community in the Atlantic Provinces using it effectively to market their business?
Swick: I think it’s still mostly for early adopters, though they’re a passionate, active, and involved group and I think it’s the actual personalities – I could name a handful of names – that are building networks of Tweeting friends and followers and they’re taking the message into their companies that this is a cool and efficient way to get the word around on what’s happening now. As a mainstream tool… Facebook, Twitter, Linked-In, each one I think currently has a thin slice of influence. At our AIM conference we have three different talks on Social Media. The interest is there. The adoption…. just starting.
Jarboe: What do you look forward to most in attending SES Toronto? Any particular panels or sessions?
Swick: I always enjoy meeting and seeing the speakers I haven’t seen before. I’m also more interested in optimizing for different countries and languages so will be looking forward to hearing and talking about that. I first worked in Montreal so have done a lot of optimizing for French engines – but now many of our projects are truly global so there’s a lot to learn about specific engines in other countries, usage and behavioural patterns. Lots and lots to learn – it’s a big globe.
Ex-Yahoo! Tapped as Vice President of Ad Operations at interCLICK
Dave Myers, formerly the senior director of advertiser marketplace operations at Yahoo! has been selected by online advertising network, interCLICK, to be their new vice president of ad operations. Myers will oversee day-to-day operations including media buying, account management, analytics and ad operations
While at Yahoo!, Myers led the go-to-market and operational integration between Yahoo! and Right Media. Last July, Jason Lynn, the Director of Solutions Engineering for Yahoo/Right Media left Sunnyvale to join interCLICK.
“Supply chain management plays a strategic role in delivering scalable results for our clients,” said Michael Katz, president of interCLICK. “Aligning organizational infrastructure with product to meet client demands is our number one priority as we continue to scale the company. Dave possesses the precise operational expertise and proven leadership capabilities which will allow us to execute on our vision.”
Prior to Yahoo!, Myers was enterprise services engagement manager for Microsoft Corporation.
Related Reading:
Ad Network interCLICK Expands to Los Angeles
Q3 Earnings for MySpace, interCLICK and Answers Corp.
Twitter Taps Ex-Google Lead Designer Doug Bowman as Creative Director
Recently, Visual Design Lead Doug Bowman left Google because he felt it was too constricting of an environment for a designer. I wasn’t surprised. Marissa Mayer holds a tight leash on all things Google design-wise. Managing a design effort that’s based on an old style serif font with primary colors and micromanaged by an executive with a programming background is probably not the dream of most cutting edge designers.
But don’t feel bad for Bowman. The hottest tech company out there right now has picked him up. Twitter has tapped Bowman to be their Creative Director.
When you think of Twitter and design, a few things come to mind:
A very bubbly logo A bird Small birds attempting to lift a very infamous whale
It will be interesting to see where Bowman takes Twitter. There’s no doubt the company is evolving. With the inevitable monetization methods on the horizon, design will likely play a key role.
But design also has its role in simply updating Twitter as is. Twitter has tweaked the front page a lot since its inception, from testing a search box to a sidebar overhaul. The design efforts have been squarely under co-founder Biz Stone’s responsibilities.
Of course, Biz is a very busy dude right now, so hiring a Creative Director appears to be a wise delegation.
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