Desultory Thoughts

Dear Home Depot,

All of Tooele was quite excited at the news that we would be getting our very own Home Depot! Finally the day arrived and the doors were opened. I have already been there several times as has my wife. This leads me to my complaint.

The first time I went to the Tooele Home Depot, it had only been open for a day or two. So when I asked one of your employees where something was, it was somewhat expected (although still unacceptable) that they might not know yet. When a new restaurant is opened, they hire the employees well in advance of the opening and the servers are required to know their job on opening day. That may include memorizing the menu and being able to tell people the ingredients of a dish when asked. I would think that the same mentality would apply to a business such as yours.

Of course, it wasn’t just one incident of asking an employee where something was and having no clue, but another incident a week after and another two weeks after and another three weeks after! When will your Tooele employees know how to help us find something? Am I setting my expectations too high? Perhaps some further training is in order?

Last night my wife stopped by the store to pick up a new swamp cooler cover. We knew that you carried them because we had looked online. My wife asked an employee who evidently didn’t know 1) where they were and 2) that they were out of stock. He led my wife up and down the aisles until he finally relented and asked somebody else who then informed him that they were out-of-stock.

We’re still happy that you decided to open shop in Tooele, but we’re even more excited for the day that your employees know what they’re doing.

Tyler Slack