Doug Gober: Content is King

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Doug Gober, funeral industry liason and senior loan officer for Live Oak Bank, based in Wilmington, North Carolina, shares his research from a six month study of how to make services better by focusing on the content of the service from the family, the funeral director and the clergy in his presentation, “Content is King” at the 2012 ICCFA Annual Convention. Interview by Funeral Advertising Consultant, Robin Heppell.

Go here for more ICCFA 2012 Pre-Convention Interviews

Congratulations 2009 CFSP Recipients

To the newest CFSP recipients…

For more information about Academy membership and certification may be obtained by contacting:
Kimberly Gehlert, Executive Director
Academy of Professional Funeral Service Practice
P.O. Box 2275, Westerville, OH 43086
www.apfsp.com (614) 899-6200 –

Jackie Huba chats about Creating Customer Evangelists

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Jackie Huba, author of Citizen Marketers and Creating Customer Evangelists talks about her presentation of the same name at the 2009 ICCFA Annual Convention.  Interview by Funeral Web Strategist, Robin Heppell.

Go here for more ICCFA 2009 Pre-Convention Interviews

Marty Byars ICCFA Pre Convention Interview

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Marty Byars of Byars Funeral Home & Cremation Services  in Cumming, Georgia talks about his presentation, “I Feel as Though I Know You” at the 2009 ICCFA Annual Convention.  Interview by Funeral Website Designer, Robin Heppell.

Go here for more ICCFA 2009 Pre-Convention Interviews

Funeral Home Community Outreach – Jon Deitloff

Jon Deitloff of Ingling-Williams Funeral Home, Cedarville, Ohio shares how his funeral home creates meaningful memories for people before they die. Interview by Funeral Management Expert, Robin Heppell.

Funeral Hospitality – Mark Krause

Mark Krause of Krause Funeral Homes in Milwaukee, WI, explains how their hospitality mindset separates his firm from the competition. Inteview by Funeral Consultant, Robin Heppell

The Undertaking Recap – Patrick Lynch

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Funeral Director, Patrick Lynch of Lynch & Sons Funeral Directors, Metro Detroit, Michigan shares the positive results of the PBS Frontline documentary, The Undertaking that aired in October, 2007. The documentary can be viewed on the Frontline website at:http://www.pbs.org/frontline/undertaking/ Interview with Robin Heppell, of www.FuneralFuturist.com

Patrick Lynch – NFDA Secretary – OFDA 2008

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Patrick Lynch, NFDA Secretary, and Funeral Director and President of Lynch & Sons Funeral Directors, Detroit area Funeral Homes, shares with Robin Heppell about what the NFDA is currently doing to help funeral homes as well as elevate the image of the funeral profession. Both Patrick Lynch and Robin Heppell will be presenting at the OFDA Annual Convention.

For more information and registration details, visit www.OFDA.org

Catering and Reception Centers – Duane Mercer

Funeral Director Duane Mercer of Bay Gardens Funeral Homes, Burlington and Hamilton, Ontario, explains how their funeral home takes catering to a whole new level while serving families and honoring lives. Interview by Funeral Consultant, Robin Heppell.

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Do you want some Free Publicity for your Funeral Home?

Do to the exposure that I have received through my website at www.FuneralFuturist.com (by the way, I will be launching my new site on February 1, 2008) and also through the FuneralGurus.com website, I get contacted by many journalists and reporters. Yesterday I received another interview and together with my observations the journalist would like to here from you – my loyal visitors. So if you would like to get some free publicity for your funeral home and share your thoughts about the Funeral Gurus website and interviews, please fill out the form below and I will let the journalist know. If you do not get contacted by the journalist, I will make sure that you and your website get mentioned on one of my websites – plus get a link back to your site!

Thank you for helping me out with this!!

…Hep

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