that canadian girl

[See updates at the bottom of this post] This feels like groundhog day. British Telecom has managed to screw up yet again. Last time, they pissed me off to about a 4 on a scale of 1-10. But this time, I’m not sure the scale even stops at 10. BT has somehow managed to get [...]

On December 11th, it was flagged up to me that our account had been debited by British Telecom for an unusually high amount. The cheeky bastards had helped themselves to £233 my money via Direct Debit, when the monthly amount I expected to be taken every month was a measly £10.49. The reason behind it [...]

A week ago, I shared my complaint letter to British Telecom with readers, and it seemed to have had an impact! Many of you seem to have had issues with either BT as well (some sound far worse off than me!) and others with Direct Debit in general. On Tuesday morning, I turned my phone [...]

[Updates at the bottom...] Today, I’m pissed off. I’m really pissed off. British Telecom, lovingly known as BT, is the largest provider of all things fixed phone line in the UK. Like a bully nicking your lunch money, BT has gone into my bank account, using our Direct Debit authorisation as an excuse to debit [...]